ARCHIVES

Original Article

Impact of AI Personalization on Customer Purchase Decisions in E-Commerce

Deep Chand Kumawat1 Dr. Meera Mathur2
1Research Scholar, Faculty of Management Studies, Mohan Lal Sukhadia University, Udaipur, Rajasthan, India. 2Professor, Faculty of Management Studies, Mohan Lal Sukhadia University, Udaipur, Rajasthan, India.

Published Online: March-April 2025

Pages: 50-59

Abstract

Purpose: This study examines the impact of AI-personalization on consumer purchase decisions in e-commerce. It explores how the Level of AI-personalization, Perceived Relevance of AI- personalized recommendations, and Consumer Satisfaction influence purchasing behaviour. Methodology: A quantitative research approach was employed, collecting survey data from 152 respondents. Correlation and regression analyses were conducted to assess the significance of relationships between AI-personalization and consumer behaviour. Results: The findings indicate statistically significant positive correlations between AI- personalization (r = 0.467), Perceived Relevance (r = 0.601), and Consumer Satisfaction (r = 0.641) with Consumer Purchase Decisions. Regression analysis confirmed that AI-personalization explains between 61.8% and 72.4% of the variance in consumer behaviour. Conclusion: AI-personalization enhances consumer satisfaction, increases perceived relevance, and positively influences purchasing behaviour. Businesses can leverage AI-driven personalization strategies to boost engagement and sales. Future research should explore broader demographics and ethical concerns in AI-personalization.

Related Articles

2025

Exploring Mathematical Concepts in Ramcharit Manas: A Unique Perspective on Navadha Bhakti

2025

ARMOIRE An Augmented Reality Fashion Try On

2025

Sign Vision AI powered sign language Recognition

2025

Drowzy Alert AI Powered Driver Fatigue Detection

2025

Beauty Care Shopping using 3D Modelling

2025

Tryfitai Realtime Outfit Visualisation

Share Article

X
LinkedIn
Facebook
WhatsApp

Or copy link

https://ijrtmr.com/archives/10.59256/ijrtmr.20250502008

*Instagram doesn't support direct link sharing from web. Copy the link and share it in your Instagram story or post.