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Original Article
Hybrid Chatbot For Educational Institutions
T Auntin Jose1
Abhishek2
Amaregouda P Patil3
Arjun G S4
Bharath B5
1 Professor, Department of Computer Science and Engineering, Rajarajeswari College of Engineering, Bangalore, Karnataka, India. 2 3 4 5 Department of Computer Science and Engineering, Rajarajeswari College of Engineering, Bangalore, Karnataka, India.
Published Online: November-December 2025
Pages: 151-161
Cite this article
↗ https://www.doi.org/10.59256/ijrtmr.20250506020
References
1. G. Attigeri, A. Agrawal, and S. V. Kolekar, ‘‘Advanced NLP models for technical university information chatbots: Development and comparative analysis,’’ IEEE Access, vol. 12, pp. 29633–29647, 2024.
2. C. W. Okonkwo and A. Ade-Ibijola, ‘‘Chatbots applications in education: A systematic review,’’ Comput. Educ., Artif. Intell., vol. 2, Jan. 2021, Art. no. 100033.
3. T. T. Nguyen, A. D. Le, H. T. Hoang, and T. Nguyen, ‘‘NEU-chatbot: Chatbot for admission of national economics university,’’ Comput. Educ., Artif. Intell., vol. 2, Jan. 2021, Art. no. 100036.
4. M. Dibitonto, K. Leszczynska, F. Tazzi, and C. M. Medaglia, ‘‘Chatbot in a campus environment: Design of LiSA, a virtual assistant to help students in their university life,’’ in Human-Computer Interaction. Interaction Technologies, vol. 10903, M. Kurosu, Ed., Cham, Switzerland: Springer, 2018, pp. 103–116.
5. T. Lopez and M. Qamber, ‘‘The benefits and drawbacks of implementing chatbots in higher education: A case study for international students at JönköpingUniversity,’’ M.S. thesis, Jönköping Int. Bus. School, Jönköping Univ., Jönköping, Sweden, 2022.
6. J. Q. Pérez, T. Daradoumis, and J. M. M. Puig, ‘‘Rediscovering the use of chatbots in education: A systematic literature review,’’ Comput. Appl. Eng. Educ., vol. 28, no. 6, pp. 1549–1565, Nov. 2020.
7. G. Caldarini, S. Jaf, and K. McGarry, ‘‘A literature survey of recent advances in chatbots,’’ Information, vol. 13, no. 1, p. 41, Jan. 2022.
8. P. P. Ray, ‘‘ChatGPT: A comprehensive review on background, applications, key challenges, bias, ethics, limitations and future scope,’’ Internet Things Cyber-Phys. Syst., vol. 3, pp. 121–154, Jan. 2023.
9. M. Rukhiran and P. Netinant, ‘‘Automated information retrieval and services of graduate school using chatbot system,’’ Int. J. Electr. Comput. Eng. (IJECE), vol. 12, no. 5, pp. 5330–5338, Oct. 2022.
10. D. Al-Ghadhban and N. Al-Twairesh, ‘‘Nabiha: An Arabic dialect chatbot,’’ Int. J. Adv. Comput. Sci. Appl., vol. 11, no. 3, pp. 452–459, 2020.
11. W. El Hefny, Y. Mansy, M. Abdallah, and S. Abdennadher, ‘‘Jooka: A bilingual chatbot for university admission,’’ in Trends and Applications in Information Systems and Technologies, Á. Rocha, H. Adeli, G. Dzemyda, F. Moreira, andA.M.R.Correia,Eds.,Cham,Switzerland:Springer,2021, pp. 671–681.
2. C. W. Okonkwo and A. Ade-Ibijola, ‘‘Chatbots applications in education: A systematic review,’’ Comput. Educ., Artif. Intell., vol. 2, Jan. 2021, Art. no. 100033.
3. T. T. Nguyen, A. D. Le, H. T. Hoang, and T. Nguyen, ‘‘NEU-chatbot: Chatbot for admission of national economics university,’’ Comput. Educ., Artif. Intell., vol. 2, Jan. 2021, Art. no. 100036.
4. M. Dibitonto, K. Leszczynska, F. Tazzi, and C. M. Medaglia, ‘‘Chatbot in a campus environment: Design of LiSA, a virtual assistant to help students in their university life,’’ in Human-Computer Interaction. Interaction Technologies, vol. 10903, M. Kurosu, Ed., Cham, Switzerland: Springer, 2018, pp. 103–116.
5. T. Lopez and M. Qamber, ‘‘The benefits and drawbacks of implementing chatbots in higher education: A case study for international students at JönköpingUniversity,’’ M.S. thesis, Jönköping Int. Bus. School, Jönköping Univ., Jönköping, Sweden, 2022.
6. J. Q. Pérez, T. Daradoumis, and J. M. M. Puig, ‘‘Rediscovering the use of chatbots in education: A systematic literature review,’’ Comput. Appl. Eng. Educ., vol. 28, no. 6, pp. 1549–1565, Nov. 2020.
7. G. Caldarini, S. Jaf, and K. McGarry, ‘‘A literature survey of recent advances in chatbots,’’ Information, vol. 13, no. 1, p. 41, Jan. 2022.
8. P. P. Ray, ‘‘ChatGPT: A comprehensive review on background, applications, key challenges, bias, ethics, limitations and future scope,’’ Internet Things Cyber-Phys. Syst., vol. 3, pp. 121–154, Jan. 2023.
9. M. Rukhiran and P. Netinant, ‘‘Automated information retrieval and services of graduate school using chatbot system,’’ Int. J. Electr. Comput. Eng. (IJECE), vol. 12, no. 5, pp. 5330–5338, Oct. 2022.
10. D. Al-Ghadhban and N. Al-Twairesh, ‘‘Nabiha: An Arabic dialect chatbot,’’ Int. J. Adv. Comput. Sci. Appl., vol. 11, no. 3, pp. 452–459, 2020.
11. W. El Hefny, Y. Mansy, M. Abdallah, and S. Abdennadher, ‘‘Jooka: A bilingual chatbot for university admission,’’ in Trends and Applications in Information Systems and Technologies, Á. Rocha, H. Adeli, G. Dzemyda, F. Moreira, andA.M.R.Correia,Eds.,Cham,Switzerland:Springer,2021, pp. 671–681.
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